Frequently Asked Questions
What is Velvet Key?
Velvet Key offers beauty, self-care and intimate wellness products. Pin Code Formula is a herbal blend designed to be stirred into a drink as part of a personal self-care routine.
How do I use Pin Code Formula?
Stir roughly 2 pinches into a glass of milk (dairy or non-dairy) or juice, let it fully dissolve, and enjoy 30-60 minutes before your intended moment. Full directions come with every order.
Is it discreet?
Yes. Every order ships in plain, unbranded packaging, and your details are never shared. No one needs to know what you ordered but you.
What's in it?
Our signature ingredient is Mondia whitei (also known as Umnondi), a plant traditionally used in women's wellness. Full ingredient details are printed on the packaging that comes with your order.
Who should not use it?
For adults only. If you're pregnant, breastfeeding, on medication, or have a health condition, please check with a healthcare professional before use. Stop use immediately if you notice any discomfort.
How do I order?
Use the order page or contact us on WhatsApp and we will help you with your order.
What are the shipping options?
We ship anywhere in South Africa via Aramex. Shipping is a flat R100.00 per order, and free on orders over R800.00.
Can I return it?
Items that arrive damaged, defective or incorrect are replaced or refunded. Unopened, unused items can be returned within 7 days of delivery. Because many of our products are personal-care items, opened or used items cannot be returned for change-of-mind reasons. Read the full policy on our Delivery & returns page.